A Random Act

An AI generated image

This incident happened many years ago. Why remember it now—after all these years? I don’t really know. It surfaced suddenly as I was walking through Munich airport, on my way to Tangier via Madrid.

Perhaps a voice triggered it. Perhaps the atmosphere of an airport did. I’m not sure. But the memory came back vividly.

This happened at an airport—one I can’t quite remember. Possibly in Germany. When I say many years ago, I mean the BC era: Before Cell phones.

A Phone Call to Be Made

Back then, making an international phone call meant hunting for a public telephone booth and using what were called calling cards. These cards were sold in 24×7 tobacco shops across Germany and much of Europe—this was before the Schengen Treaty, when borders were sealed and every country had its own currency.

Armed with my calling card, I approached a phone booth already in use. The man inside seemed deeply engaged in conversation. Expecting it to end soon, I sat down on one of the nearby chairs to wait.

The Man

He was speaking rapidly in a language I didn’t understand. Even without hearing the words, it was clear he was distressed. His agitation was visible, almost palpable.

Emotion — The Universal Language

His voice rose and fell unevenly, words tumbling out incoherently. His face was turned away, so I couldn’t see his expression, but the emotion carried through his voice. As the minutes passed, I grew irritated. It felt inconsiderate—he hadn’t even checked if someone was waiting.

The Truth

After what felt like a long time, he abruptly hung up, turned around, and seemed to suddenly realize where he was. He apologized profusely and stepped aside.

That’s when I noticed his face—puffed up, strained, as if holding back something overwhelming. Something was clearly wrong.

Not out of curiosity, but out of simple human instinct, I asked if everything was okay and whether he needed any help. I hesitated—this was the Western world, where privacy is sacred—but the question came out spontaneously.

The Meltdown

He immediately broke down.

He started sobbing uncontrollably. I was shocked, confused, unsure how to react. Instinct took over. I opened my arms, and he collapsed into them. I held him.

It was a deeply human moment—two strangers in a foreign land, connected by raw emotion. He continued to sob, speaking in his language, words I couldn’t understand, but the pain needed no translation.

The Recovery

After a minute or so, he pulled himself together, suddenly aware that he was crying on the shoulder of a complete stranger. Ashamed, he apologized again. Realizing I was a foreigner, he switched to English.

The Explanation

He told me he had just lost a very close friend. The shock was still fresh. He was desperately trying to understand what had happened and why. He hadn’t yet come to terms with the loss.

Thanks and Parting

He thanked me repeatedly—for listening, for holding him, for being there. Then, perhaps out of gratitude, or perhaps embarrassment, he excused himself and walked away.

That was the last I ever saw of him. 

We didn’t exchange names or contact details.

We met as strangers, connected briefly as close friends, and departed as strangers again.

Have you ever experienced such a strange, random act of human connection?

Comments

  1. Very unique experience indeed.In such moments of grief giving a shoulder to cry must have given him lot of relief

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  2. Heart felt emotion. Human instinct and compassion in action

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  3. Highly emotional & nice guesture to console some stranger who was in need in such a moment.🙏

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  4. Very touching. Pure human compassion in action. Thanks for sharing.

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  5. Universal language- smile and tears! No barrier to this language. It’s heartening that you lent your shoulder to his pain and tears 🙏

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    Replies
    1. You are right Bhargavi. Emotions don’t need language. It’s a soul to soul talk needing no language

      Delete
  6. Doreswamy Srinidhi25 January 2026 at 07:12

    Very human experience . I remember, a BC experience as you call it, in London I think. In this case the person in the booth realised I was waiting for too long , stepped out and asked me to make my call. He then waited and stepped back into the booth to continue after I had made my call..
    I must add a WC experience in namma Bengaluru. This man was ahead of me in his car as we waited at a signal. He was shouting into the cell phone. He didn't budge when the signal changed ! When someone asked him to move. He shouted back I am on a call! He didn't care!

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    Replies
    1. Agree. However thin you slice it, there will be two faces to a coin. You have experienced both. It is for us to take the Amritha and leave the haalaahalaa

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  7. A short sweet recollection of a short sweet humane incident. Nice.

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  8. Sir, I waited to share my experience.
    I took care of an young boy of 18 years for three hours, till his brother arrived in a hospital. He had met with an accident and had a fracture of his limb. I had gone to the hospital on office work.

    But this helpless boy took my attention. He was in great pain and agony. I comforted him got him admission and medical attention. His brother thanked me. But I couldn't take my mind out for many days.it can happen to any one. Giving space is a fantastic experience.
    You made me reflect on what happened in 1990 at Nizams Hospital, Hyderabad.Being in HR we have many experience. But that is duty. This experience is very different.
    Your experience is very touching.FEEL.

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    Replies
    1. That’s nice gesture of yours Sankaranna.

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